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How To Politely Send Food Back
By:
Published: August 18, 2006
You are out on the town for an evening and eagerly plan to have dinner at newly-opened restaurant. However, your rack of lamb arrives and is over-cooked, your potato is ice cold and your vegetables have been cremated. What should you do?
Hopefully you would send your meal back without hesitation. Your right as a customer should be to enjoy what you are paying for. Whether it was a careless mistake made by the kitchen or the wait staff, this should not be your concern. You are entitled to receive your entree the way you requested it.
Sending an item or an entire entree back should be done in a professional and respectful manner. Do not take your frustration out on the server since a large percentage of the time it is a mistake made by the kitchen. The server did not cook the food, they only served it. Lack of communication between the staff and the customer will only make the situation more problematic.
Be specific in what you want, never bossy. Being angry and demanding will not only make you look bad to your server, but you appear difficult and unprofessional to those with whom you are dining, especially if you are dining with business associates or potential clients.
If you pay close attention to the menu when ordering meat cooked to a specific temperature, you likely will not need to be sending food back. Many restaurants will provide diners with a temperature guide in the menu. This guide is to inform you on how the restaurant cooks their meat. The restaurant's medium-rare may be different from what another restaurant considers medium-rare.
Bring problems and situations to attention immediately. If your server is not around, get another staff member's attention. Never complain about an item at the end of the meal. Complaints given at the meal's end are looked down upon and never taken as seriously as those addressed when the situation occurs.
One thing many people fear when sending food back is that their food will be tampered with. This is not the case. Kitchens want re-cooked items to leave as soon as possible. The situation is rectified immediately since the focus has been removed from other orders. Your sent-back item is not only prohibiting the cooks from focusing their attention on cooking the other orders, it is preventing them from sending out those orders. This delay only raises the possibilities for additional errors to occur. The kitchen staff does not have the time to concoct malicious strategies against your Filet Mignon.
The customer should immediately make certain the problem has been solved in the presence of the server, or whoever has brought their entree back to them, before they have left the table. If the situation still has not been solved, return the item back to the kitchen and ask to speak with someone from management. One should always try to solve the situation with the server and never ask to speak with management if their mashed potatoes are too cold. It will only cause the situation to last longer than necessary.
As long as the situation was solved in a timely manner, you should never expect a free meal if you had to send something back to the kitchen because it was either overcooked, undercooked or not to your liking. Multiple items sent back to the kitchen will likely be discounted by the restaurant. You should never expect a free meal from a restaurant if the entree was up to your palate expectation, especially if it was prepared and presented as it was described.
One should immediately address a dislike for a product. A restaurant needs to hear complaints and praises to ensure the patrons are receiving the service and product they are entitled to. Leaving a situation unsolved and never returning to a restaurant will not only paint you as a stubborn and picky customer, it also proves that you are unable to communicate in a professional manner. Every restaurant deserves a second chance.
Hopefully you would send your meal back without hesitation. Your right as a customer should be to enjoy what you are paying for. Whether it was a careless mistake made by the kitchen or the wait staff, this should not be your concern. You are entitled to receive your entree the way you requested it.
Sending an item or an entire entree back should be done in a professional and respectful manner. Do not take your frustration out on the server since a large percentage of the time it is a mistake made by the kitchen. The server did not cook the food, they only served it. Lack of communication between the staff and the customer will only make the situation more problematic.
Be specific in what you want, never bossy. Being angry and demanding will not only make you look bad to your server, but you appear difficult and unprofessional to those with whom you are dining, especially if you are dining with business associates or potential clients.
If you pay close attention to the menu when ordering meat cooked to a specific temperature, you likely will not need to be sending food back. Many restaurants will provide diners with a temperature guide in the menu. This guide is to inform you on how the restaurant cooks their meat. The restaurant's medium-rare may be different from what another restaurant considers medium-rare.
Bring problems and situations to attention immediately. If your server is not around, get another staff member's attention. Never complain about an item at the end of the meal. Complaints given at the meal's end are looked down upon and never taken as seriously as those addressed when the situation occurs.
One thing many people fear when sending food back is that their food will be tampered with. This is not the case. Kitchens want re-cooked items to leave as soon as possible. The situation is rectified immediately since the focus has been removed from other orders. Your sent-back item is not only prohibiting the cooks from focusing their attention on cooking the other orders, it is preventing them from sending out those orders. This delay only raises the possibilities for additional errors to occur. The kitchen staff does not have the time to concoct malicious strategies against your Filet Mignon.
The customer should immediately make certain the problem has been solved in the presence of the server, or whoever has brought their entree back to them, before they have left the table. If the situation still has not been solved, return the item back to the kitchen and ask to speak with someone from management. One should always try to solve the situation with the server and never ask to speak with management if their mashed potatoes are too cold. It will only cause the situation to last longer than necessary.
As long as the situation was solved in a timely manner, you should never expect a free meal if you had to send something back to the kitchen because it was either overcooked, undercooked or not to your liking. Multiple items sent back to the kitchen will likely be discounted by the restaurant. You should never expect a free meal from a restaurant if the entree was up to your palate expectation, especially if it was prepared and presented as it was described.
One should immediately address a dislike for a product. A restaurant needs to hear complaints and praises to ensure the patrons are receiving the service and product they are entitled to. Leaving a situation unsolved and never returning to a restaurant will not only paint you as a stubborn and picky customer, it also proves that you are unable to communicate in a professional manner. Every restaurant deserves a second chance.
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